[Xitang Dream 1-Day Tour] Hangzhou, Xitang Ancient Town

FAQ

Why is the per-person price higher for a solo booking than for a group booking on the same tour?

Solo travelers on this route are provided with a private car service, meaning you will have exclusive use of the vehicle, driver, and guide throughout the trip.
When multiple people book together, the vehicle and guide costs are shared among the group, reducing the per-person cost. As a solo traveler, the fee you pay covers the dedicated vehicle and driver-guide for your exclusive service. This tour is tailored specifically for you, so the service level differs from that of a multi-person group. The price difference reflects the fundamental distinction in service models. For more information, please contact customer service.

Why are children charged? How do I choose tickets if I'm unsure about my child's height?

The tour cost includes expenses such as the seat and guide service. These resources are calculated based on the number of travelers, so children must pay their share; bed fees and standard attraction tickets are waived.
If you're unsure about your child's height: select the ticket-free option when booking. Upon arrival at the attraction, your child's actual height will be checked. If they meet the ticketing requirements, you can pay the relevant admission fee on site.

西塘单水乡漫游，优质纯玩的行程中会有购物点或强制消费吗？

绝对没有。 我们承诺纯玩无购物，全程无强制消费。
我们的所有行程均为纯体验式旅行，不安排任何指定购物店。导游不会以任何形式向您推销商品或索要小费。
如果您在行程中想购买当地特产或纪念品，导游会推荐当地人常去的正规商店或市场，但完全由您自主决定是否前往、是否购买，导游不会从中获取任何返佣。
如果遇到导游擅自增加购物点或强制消费的情况，请立即通过24小时紧急热线向我们投诉，我们会第一时间处理，并为您提供相应补偿。我们珍视每一位客户的信任，品质是我们的底线。

What happens if the weather is bad or an attraction closes unexpectedly?

We have comprehensive contingency plans to ensure your travel experience is not affected.
Early warning: Your guide monitors the weather and attraction announcements daily. In case of severe weather or unexpected closures, they will contact you immediately to adjust the plan.
Backup options: We have pre-designed alternative attractions and activities for every itinerary. For example, if an outdoor site closes due to rain, it can be replaced with a museum, indoor performance, or handicraft workshop.
Force majeure: If extreme weather, natural disasters, or other force majeure events make it impossible to continue the entire trip, we will handle it according to the force majeure clause in your order confirmation and assist you in coordinating refunds or rescheduling with hotels and airlines.
Real-time communication: All adjustments will only be made with your consent. Your safety and experience are always our top priority.

深度漫游的西塘水乡一日游有什么亮点？

这是一场深度漫游，拒绝走马观花，区别于普通跟团游，不限制游览时间，您可以在烟雨长廊下发呆，在石皮弄里拍照，而不是被导游催促赶路。我们将合理安排出发时间，避开团队游客高峰时段，享受清晨或傍晚的宁静水乡。
主打2-6人精致小团，不拼陌生人，行程节奏由您和同伴掌控。
提供经验丰富的当地司机兼导游全程陪同，为您讲述西塘的历史故事和当地生活。

西塘有哪些美食值得尝试？

管老太臭豆腐是西塘最出名的小吃，外酥里嫩，配上甜辣酱，闻着臭吃着香，景区内有多家分店。
芡实糕是西塘特产，用芡实（鸡头米）制作，口感软糯有嚼劲，推荐森林芡实糕老店，可买作伴手礼。
馄饨老鸭煲是当地硬菜，老鸭炖得酥烂，汤头鲜美，搭配小馄饨，暖心暖胃。
此外还有荷叶粉蒸肉（五花肉裹米粉蒸制，入口即化）、麦芽塌饼（甜糯，豆沙馅）和蝉衣包圆（豆腐皮包肉馅，蒸或炸）。

西塘一日游行程安排会不会很赶？能自己控制节奏吗？

Our design philosophy is "in-depth experiences, no rushing around."
During the planning stage, we'll discuss your preferred travel pace. You can choose "compact" (2-3 attractions per day), "comfortable" (1-2 attractions per day with free time), or "relaxed" (main activities concentrated in half a day, with the rest free).
The actual pace during the trip is entirely up to you and your guide. If you're especially interested in a particular spot, you can stay longer; if you're tired, you can skip non-essential sites. Our guides adjust flexibly—no forced check-ins. The advantage of a small private group is that you call the shots, with no need to accommodate anyone else.