[Suzhou Gardens 1-Day Tour] Hangzhou, Suzhou

FAQ

Why is the per-person price higher for a solo booking than for a group booking on the same tour?

Solo travelers on this route are provided with a private car service, meaning you will have exclusive use of the vehicle, driver, and guide throughout the trip.
When multiple people book together, the vehicle and guide costs are shared among the group, reducing the per-person cost. As a solo traveler, the fee you pay covers the dedicated vehicle and driver-guide for your exclusive service. This tour is tailored specifically for you, so the service level differs from that of a multi-person group. The price difference reflects the fundamental distinction in service models. For more information, please contact customer service.

Why are children charged? How do I choose tickets if I'm unsure about my child's height?

The tour cost includes expenses such as the seat and guide service. These resources are calculated based on the number of travelers, so children must pay their share; bed fees and standard attraction tickets are waived.
If you're unsure about your child's height: select the ticket-free option when booking. Upon arrival at the attraction, your child's actual height will be checked. If they meet the ticketing requirements, you can pay the relevant admission fee on site.

What happens if the weather is bad or an attraction closes unexpectedly?

我们有完善的应急预案，确保您的旅行体验不受影响。
提前预警：导游会每天关注天气和景点公告，如遇恶劣天气或突发关闭，会第一时间与您沟通调整方案。
备选方案：每个行程我们都预先设计了备选景点和活动。例如，户外景点因雨关闭时，可替换为博物馆、室内演出、手工艺体验等。
不可抗力处理：如因极端天气、自然灾害等导致整个行程无法继续，我们将按照订单确认书中的不可抗力条款处理，协助您与酒店、航空公司协调退款或改期。
实时沟通：所有调整都会征得您的同意后再执行，我们不会擅自做主。您的安全和体验始终是我们的第一考虑。

Can the itinerary be fully customized, or do I have to choose a fixed route?

We offer two itinerary modes—fully customized and semi-customized—to meet different needs.
Fully customized: Design your own exclusive itinerary from scratch based on your interests, schedule, and budget. Our travel designers will work with you one-on-one to recommend destinations, hotels, and activities, creating a unique route. Ideal for travelers with specific ideas or special needs (e.g., honeymoons, family trips, photography tours).
Semi-customized: If you prefer not to plan from scratch, choose one of our classic routes as a base and adjust it to your preferences—swap hotels, add or remove attractions, extend your stay somewhere, etc.
Either way, your trip is exclusive and private, with no joining other strangers on a group tour.

苏州园林·千年古刹·千年老街纯玩一日游有什么亮点？

一日尽揽苏州三大经典IP，全程纯玩无购物。
苏州园林：精选拙政园或留园，感受移步换景的造园意境，亭台廊榭、花木假山，处处是画。
千年古刹：拜访寒山寺，聆听夜半钟声，感受张继《枫桥夜泊》的诗意，了解佛教文化与古刹历史。
千年老街：漫步山塘街或平江路，小桥流水、白墙黛瓦，品尝糖粥、生煎、鸡头米等地道小吃，体验老苏州的市井烟火。

Can I choose my own hotels and restaurants during the trip?

Yes. You have full control over your itinerary.
Hotel selection: We provide a recommended list based on your budget and preferences, including international luxury chains, boutique design hotels, and distinctive guesthouses. You can pick from the list or specify your preferred hotel (subject to availability). Once confirmed, we will book and secure the room for you.
Restaurant selection: We offer two options. First, we can recommend well-reviewed local restaurants (no group meals—only independent restaurants). Second, you can choose your own restaurants, and your guide will help with reservations and ordering. If you're a food lover, you can also opt for our "in-depth culinary tour," where a professional food guide takes you to authentic private kitchens or Michelin-starred restaurants.
The final decision on all hotels and restaurants is yours—we simply provide professional advice and booking services.

一日游行程安排会不会很赶？能自己控制节奏吗？

Our design philosophy is "in-depth experiences, no rushing around."
During the planning stage, we'll discuss your preferred travel pace. You can choose "compact" (2-3 attractions per day), "comfortable" (1-2 attractions per day with free time), or "relaxed" (main activities concentrated in half a day, with the rest free).
The actual pace during the trip is entirely up to you and your guide. If you're especially interested in a particular spot, you can stay longer; if you're tired, you can skip non-essential sites. Our guides adjust flexibly—no forced check-ins. The advantage of a small private group is that you call the shots, with no need to accommodate anyone else.