[Enchanting Wuzhen 3 Days 2 Nights] Hangzhou, Wuzhen, Xitang, Songcheng

FAQ

Why is the per-person price higher for a solo booking than for a group booking on the same tour?

Solo travelers on this route are provided with a private car service, meaning you will have exclusive use of the vehicle, driver, and guide throughout the trip.
When multiple people book together, the vehicle and guide costs are shared among the group, reducing the per-person cost. As a solo traveler, the fee you pay covers the dedicated vehicle and driver-guide for your exclusive service. This tour is tailored specifically for you, so the service level differs from that of a multi-person group. The price difference reflects the fundamental distinction in service models. For more information, please contact customer service.

Why are children charged? How do I choose tickets if I'm unsure about my child's height?

The tour cost includes expenses such as the seat and guide service. These resources are calculated based on the number of travelers, so children must pay their share; bed fees and standard attraction tickets are waived.
If you're unsure about your child's height: select the ticket-free option when booking. Upon arrival at the attraction, your child's actual height will be checked. If they meet the ticketing requirements, you can pay the relevant admission fee on site.

What happens if the weather is bad or an attraction closes unexpectedly?

We have comprehensive contingency plans to ensure your travel experience is not affected.
Early warning: Your guide monitors the weather and attraction announcements daily. In case of severe weather or unexpected closures, they will contact you immediately to adjust the plan.
Backup options: We have pre-designed alternative attractions and activities for every itinerary. For example, if an outdoor site closes due to rain, it can be replaced with a museum, indoor performance, or handicraft workshop.
Force majeure: If extreme weather, natural disasters, or other force majeure events make it impossible to continue the entire trip, we will handle it according to the force majeure clause in your order confirmation and assist you in coordinating refunds or rescheduling with hotels and airlines.
Real-time communication: All adjustments will only be made with your consent. Your safety and experience are always our top priority.

Can the itinerary be fully customized, or do I have to choose a fixed route?

We offer two itinerary modes—fully customized and semi-customized—to meet different needs.
Fully customized: Design your own exclusive itinerary from scratch based on your interests, schedule, and budget. Our travel designers will work with you one-on-one to recommend destinations, hotels, and activities, creating a unique route. Ideal for travelers with specific ideas or special needs (e.g., honeymoons, family trips, photography tours).
Semi-customized: If you prefer not to plan from scratch, choose one of our classic routes as a base and adjust it to your preferences—swap hotels, add or remove attractions, extend your stay somewhere, etc.
Either way, your trip is exclusive and private, with no joining other strangers on a group tour.

What are the highlights of West Lake on this tour?

For the core West Lake experience, we've arranged two highlights: a stroll along Hefang Street and a West Lake boat cruise.
Hefang Street is one of the best-preserved Ming and Qing dynasty streets in Hangzhou, often called a living "Along the River During the Qingming Festival" scroll. Here you can taste authentic snacks like Dingsheng cake, Congbaohui, and Longjing pastry, visit Huqingyutang Pharmacy and the Bronze Museum, and shop for Hangzhou specialties such as silk, tea, and fans. The whole street is full of local life and is a great place to experience old Hangzhou.
The optional West Lake boat cruise lets you enjoy the best of West Lake from the water. Ride a painted pleasure boat around the lake for close-up views of classic sights like Spring Dawn at Su Causeway, Three Pools Mirroring the Moon, Leifeng Pagoda, and Broken Bridge. Professional commentary on board explains the history and legends behind each spot. Compared to walking along the shore, the boat is less tiring and offers wider views—perfect for families or anyone who wants a relaxing way to see West Lake. One street and one lake, bustling and serene—together they let you fully experience the ancient and modern charm of Hangzhou.

Why stay overnight in Wuzhen?

Staying overnight in Wuzhen means you won't miss the two most enchanting times in this water town: early morning and night. After dark, the lights of Wuzhen's Wuzhen West Scenic Zone turn on, casting warm golden reflections on the canals that feel even more magical than daytime, letting you soak in the quiet romance of the ancient town. The next morning there's no rush—you wake up right inside the water town painting. Spending a night here is the only way to truly experience Wuzhen. This itinerary includes a West Scenic Zone night tour, plus a lantern-lit bridge walk in West Scenic Zone and a complimentary postcard activity!

Is the daily schedule too rushed? Can I set my own pace?

Our design philosophy is "in-depth experiences, no rushing around."
During the planning stage, we'll discuss your preferred travel pace. You can choose "compact" (2-3 attractions per day), "comfortable" (1-2 attractions per day with free time), or "relaxed" (main activities concentrated in half a day, with the rest free).
The actual pace during the trip is entirely up to you and your guide. If you're especially interested in a particular spot, you can stay longer; if you're tired, you can skip non-essential sites. Our guides adjust flexibly—no forced check-ins. The advantage of a small private group is that you call the shots, with no need to accommodate anyone else.